Terms and Conditions of 89game: its rules, explained clearly

These Terms and Conditions constitute a legally binding agreement between you (the "User") and 89game ("the Platform"). The terms apply to all services offered by 89game, including Sports Betting, Live Casino, slots, crash games, blackjack, and all other products available at 89game.best.

89game may update these terms at any time. When that happens, the "last updated" date will be revised and, for significant changes, you will be notified by email or via an in-platform notice. Continued use of the services after notification constitutes acceptance of the new terms.

To register and use 89game's services, the User must meet all of the following requirements on a cumulative basis:

• Be 18 years of age or older;
• Reside in Brazil;
• Have a Valid CPF in your own name;
• Not be on any active self-exclusion list;
• Not have had an account previously closed by 89game for a terms violation;
• Be the legal holder of the bank account or Pix key used for transactions;
• Not act as a representative, agent, or professional betting service provider without express authorization from 89game.

89game reserves the right to verify User eligibility at any time and to request supporting documentation. False information provided during registration or at any later point will result in immediate account closure and a freeze on any pending balances pending investigation.

Each User may hold one active account only at 89game. Creating multiple accounts using the same CPF, email address, phone number, device, or IP address is prohibited and subject to sanctions including the permanent suspension of all accounts involved.

89game may suspend or close accounts that have been inactive for more than 12 consecutive months, provided the balance is zero. For inactive accounts with a positive balance, a notification will be sent to the registered email address before any action is taken.

It is the User's responsibility to keep their account details up to date — especially their email address, phone number, and Pix key — to ensure the delivery of important notifications and the correct processing of withdrawals.

89game accepts deposits exclusively through the following Brazilian payment methods:

• Pix — instant credit, available 24 hours a day;
• Boleto bancário — settlement period of up to 3 business days;
• Credit or debit card — Visa and Mastercard issued by domestic financial institutions;
• PicPay — instant credit;
• Mercado Pago — instant credit;
• TED transfer — by Brazil's major banks (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa Econômica Federal, and others).

All deposits must be made from a bank account or payment instrument held in the User's own name, with a CPF matching the one registered on the 89game account. Deposits originating from third parties will be returned and the account may be suspended for investigation.

89game reserves the right to decline deposits from certain sources or impose maximum deposit limits per period, particularly for new users still going through identity verification.

The primary withdrawal method on 89game is Pix, processed within 2 minutes of the request, available 24 hours a day, 7 days a week, including holidays and weekends. Withdrawals via other methods are subject to longer processing times depending on the financial institution involved.

To request a withdrawal, the User must:

1. Have completed the basic identity verification (KYC) process;
2. Provide a Pix key registered in your own name, with a CPF matching your 89game account;
3. Have met any applicable bonus rollover requirements on the balance to be withdrawn;
4. Have no active security investigation on the account.

89game may request additional documentation before processing withdrawals above certain limits, in compliance with applicable anti-money laundering (AML/CFT) regulations. Review in such cases may take up to 3 business days.

Members of the VIP Program receive priority withdrawal processing — at the Diamond level, Pix is released within 60 seconds of the request.

The following general rules apply to all 89game bonuses and promotions:

• Each bonus may be claimed one time only per account, CPF, IP address, device, and residential unit;
• Bonuses are non-transferable between accounts;
• Withdrawals of bonus-derived balances are subject to the rollover requirements specified in each promotion;
• 89game may cancel a bonus or withhold bonus-derived winnings if it determines that the User employed strategies solely aimed at meeting rollover requirements with no genuine interest in gameplay;
• Bonuses have an expiration date — unused bonus balances are automatically cancelled when the deadline passes;
• Bets placed with bonus funds on games excluded from the promotion do not count toward rollover requirements;
• If you have any questions about your eligibility or the status of a bonus, contact support before placing any bets.

VIP Program cashback is credited every Monday in real money and is not subject to rollover requirements, unless otherwise expressly stated in the specific terms of the User's VIP tier.

89game offers Sports Betting across a wide range of sports and competitions, with a strong focus on Brazilian football — Brasileirão Série A and B, Copa do Brasil, Libertadores, and Sul-Americana — as well as volleyball, basketball (NBB), MMA/UFC, tennis, e-sports, and international leagues.

General rules that apply to all Sports Betting:

• Bets are only accepted and confirmed when the system issues an explicit confirmation to the User;
• Confirmed bets are binding — they cannot be cancelled by the User after confirmation, except where the cashout feature is available;
• Odds are subject to change until the bet is confirmed. The odds at the time of confirmation are those applied to the payout calculation;
• In the event of a technical error resulting in clearly incorrect odds (for example, odds of 100:1 for a highly probable outcome), 89game reserves the right to cancel the affected bets and refund the amounts wagered;
• Bets on canceled markets are fully refunded to the User's balance.

Parlay (multi) bets are available for compatible markets. Events within the same league or match may be restricted from combining where statistical correlation between markets exists.

All casino games available at 89game — slots, live casino, crash games, blackjack, roulette, baccarat, sic bo, game shows, and fishing games — are provided by internationally licensed suppliers with RNG (random number generator) systems audited by certified independent laboratories.

The User acknowledges that:

• Casino games involve financial risk and outcomes are determined by certified RNG — not by any intervention from 89game;
• The RTP (Return to Player) for each game is a theoretical long-term figure and does not guarantee specific results in any individual session;
• Winnings from casino games are subject to the withdrawal rules described in Section 5 of these terms;
• 89game may remove or replace games from its catalog at any time, provided the User is given reasonable advance notice;
• Technical failures during a game session that result in round data loss will be investigated using server logs — the server record is the definitive reference in the event of any discrepancy.

The use of bots, automated scripts, artificial intelligence systems, or any tool that provides an unnatural advantage in casino games is strictly prohibited and subject to immediate account closure.

The 89game VIP Program is a loyalty program that offers progressive benefits based on the User's gaming volume. The specific tiers and benefits are described on the VIP Program and may be amended by 89game with 30 days' prior notice.

General VIP Program rules:

• VIP level progression is calculated based on the volume of valid bets placed within specific time periods;
• Canceled, refunded, or bonus-balance bets may not count toward VIP progression, in accordance with each level's specific rules;
• VIP benefits are personal and non-transferable;
• VIP cashback is credited as real cash every Monday, as a percentage of the User's net losses from the previous week, based on their VIP level;
• 89game reserves the right to downgrade or terminate the VIP status of Users who violate these Terms and Conditions.

By using 89game, the User agrees not to engage in any of the following conduct:

• Providing false, incomplete, or misleading information during registration or in any communication with 89game;
• Creating multiple accounts in order to claim bonuses improperly or circumvent limits;
• Using another person's account or allowing third parties to use your account;
• Attempting to hack, exploit vulnerabilities, or interfere with the platform's operation;
• Using the platform for money laundering or any other unlawful activity;
• Colluding with other players in Live Casino games;
• Placing coordinated bets to systematically exploit odds errors;
• Using offensive, discriminatory, or abusive language in the live chat with dealers or with support.

89game applies an identity verification process (Know Your Customer — KYC) in compliance with Brazilian anti-money laundering regulations. KYC may be requested at any time, especially:

• Upon reaching certain cumulative withdrawal thresholds;
• When the monitoring system detects unusual transaction patterns;
• At the time of the first withdrawal request for certain account profiles;
• When there is a discrepancy between the registered account details and the banking information provided.

Documents typically requested include:

• Photo ID (RG, CNH, or passport);
• CPF;
• Proof of address matching the registered address (issued within the last 90 days);
• In some cases, a selfie holding your identity document.

KYC document review takes up to 3 business days. Withdrawals may be held during this process. If KYC is not successfully completed within 30 days of the request, 89game may close the account and return any deposits made, minus any winnings obtained through bonuses.

89game believes that betting is a form of entertainment and should be treated as such. The platform provides the following responsible gambling tools, accessible to any User at any time, free of charge and without bureaucracy:

89game may, at its discretion, suspend or close accounts that show behavioral patterns associated with problem gambling, even without a request from the User, as a protective measure. This does not affect the User's right to withdraw verified balances.

For information and support on responsible gambling, visit our dedicated page: Responsible Gambling.

The User may request voluntary account closure at any time by contacting 89game support (suporte@89game.best). Prior to closure, any available and valid balance will be processed for withdrawal via Pix, subject to identity verification.

89game may suspend or close an account without prior notice in the following cases:

• Proven violation of any clause of these Terms and Conditions;
• Reasonable grounds to suspect fraud, money laundering, or use of the platform for illicit purposes;
• Providing false information during registration or the KYC process;
• Use of prohibited automated tools;
• Receipt of a request from a judicial or regulatory authority;
• Detection of multiple accounts linked to the same User.

In cases of account closure due to a terms violation, balances derived from bonuses or bets placed in breach of these terms may be withheld. Balances from verified personal deposits will be returned to the User, minus any amounts obtained through irregular winnings.

89game processes all Users' personal data in accordance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018). The data collected — including full name, CPF, email address, phone number, residential address, betting history, and payment details — is used exclusively to:

• Operate and maintain the User's account on the platform;
• Process deposits and withdrawals;
• Fulfill legal obligations related to identity verification and anti-money laundering compliance;
• Send account-related and promotional communications (the User may unsubscribe at any time);
• Improve platform services based on aggregated and anonymized data.

89game does not sell, rent, or share personal data with third parties for commercial purposes without the User's explicit consent. Data may be shared with competent authorities when required by law or court order.

For full details on how your data is collected, stored, processed, and what your rights as a data subject are, please visit our Privacy Policy complete.

89game makes every reasonable effort to ensure continuous platform availability, but does not guarantee uninterrupted operation. 89game is not liable for:

• Losses resulting from service interruptions due to scheduled maintenance or unforeseen technical failure;
• Loss of betting data due to connection failures on the User's end;
• Betting decisions made based on information published in the platform's tips section — these are opinions and not guarantees of any outcome;
• Access issues arising from the User's connection restrictions, firewall settings, or device configuration.

In situations where 89game acknowledges responsibility for a technical failure that caused loss to the User, compensation will be limited to the value of the affected bet, with no additional damages for lost profits.

89game reserves the right to amend these Terms and Conditions at any time. When this occurs:

• The "last updated" date on this document will be revised;
• For changes that significantly affect User rights, an email notification will be sent to the registered address at least 14 days in advance;
• Minor editorial or clarifying changes may be implemented without specific notice.

Continued use of the platform after changes to the terms take effect constitutes acceptance of the new conditions. If the User does not agree with the changes, they must close their account before the new terms' effective date by contacting support.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any dispute arising from use of the platform must first be submitted to the amicable resolution process via 89game support (suporte@89game.best).

The User must contact support with a detailed description of their complaint. 89game commits to responding within 5 business days with a proposed resolution. If an amicable solution cannot be reached, the parties agree to submit any disputes to the court of the User's place of residence in Brazil.

89game is committed to fair and transparent dispute resolution. Records of all transactions, bets, and communications are securely stored and may be used as evidence in dispute resolution proceedings.